Customer Success Plans

Combining deep software and network expertise with real human accountability to keep your communications performing their best.

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Innovation in Customer Service
Stevie Awards—2024-25
Customer Service Dept. of the Year
Stevie Awards—2024
Customer Experience
Support Experience Awards–2024

Get support that’s not just best-in-class, but best-for-your-business

Whether you prefer self-service backed by expert guidance or a more hands-on partnership, Bandwidth offers success plans tailored to every stage of your growth. Choose from our Signature, Silver, or Gold packages to find the right blend of responsiveness, proactive insight, and dedicated support that will keep your business moving forward.

Signature

Get the trusted, always-included support that powers our 95%+ CSAT—so reliable, it’s become our signature.

ALWAYS INCLUDED—FOR FREE:
  • 24x7x365 availability
  • Email, chat, and phone
  • Online knowledge base

Silver

Accelerate growth with a support partnership built for scaling, with SLA-backed responses and uptime.

ALL THE GOODNESS FROM THE 
SIGNATURE PLAN, AND:
  • SLA-backed response times
  • Director-level escalation
  • Pooled CSM
  • Biannual consultative sessions with subject matter experts
  • Advanced insights and alerting tools

Gold

Experience a true strategic partnership with high-touch support from experts that operate like an extension of your team.

ALL THE GREATNESS FROM THE
SILVER PLAN, AND:
  • Designated customer success manager
  • Monthly consultative sessions with subject matter experts
  • Value realization assessments and strategic planning
  • Quarterly business reviews
  • Dedicated Slack support channel
  • Executive-level escalations
  • Custom alerting and advanced troubleshooting tools

See detailed plans

“We came to Bandwidth and we stayed for one single reason, and that is the support.”
Anmol Oberoi, Co-founder and CEO